Services

Precision Advantage

Precision Services delivers solid industry expertise, proven best practices and unmatched implementation capabilities that ensure on-time deployment, fast ROI and maximum long-term benefit from Precision solutions.

Precision Services operates as a global team and can orchestrate consistent global rollout projects working with our customers and combinations of Precision partners to meet customer's goals — anywhere.

Successful software deployments require experienced, knowledgeable resources that understand and can manage project scope, timelines and budget. Employing industry-specific best practices and empowering users with training and ongoing education minimizes implementation risk while maximizing system value.


  • Global resources

    Global resources

    To support your global delivery requirements

  • Average consultant experience

    Average consultant experience

    Experience with Precision is 10+ years

  • Industry best practices

    Industry best practices

    Based processes and tools to ensure on-time deployment and fast ROI

  • Continuous education

    Continuous education

    Our service consultants receive ongoing training programs on new module/functionality additions

  • Faster response

    Faster response

    Our services organization is tightly embedded with our R&D and support teams, which allows us to provide a faster response to all types of requests

  • Proven standard API's

    Proven standard API's

    API's provide easy integration that is also easy to maintain and support


Easy Onboarding

Precision Easy On Boarding (EOB) offers an industry best practice solution with predictable costs and reduced implementation times. Whether you are looking for a small implementation or a large multi-site deployment, EOB is flexible and scalable enough to meet your needs.

EOB gives you rapid prototyping of end-to-end processes to ensure your information is accurate, consistent and accessible across all systems. We provide proven, tested processes and modify them to meet your needs. We give you key performance indicator guidelines, methodology tools and templates that help you focus on industry anomalies.


Implementation Methodology

Plan

1
  • Kick off project
  • Agree on business process solution design
  • Agree on project controls
  • Agree on project plan & resources
  • Determine core model / rollout requirements

Design & Configure

2
  • Complete process & technical design
  • Train core team
  • Build system, scripts & user procedures
  • Develop, deliver & test custom solution
  • Validate / refine solution via CRP cycles

Test & Accept

3
  • Train end users
  • Compite data validations & functional testing
  • Complete system & performance testing
  • Conduct stakeholder validation session
  • Develop cut-over & deployment strategy

Deploy and evolve

4
  • Complete final data load
  • Execute cut-over plan
  • Post-launch evaluation
  • Manage applications & support
  • Adjust core model & rollout plan

*Project Management, Communication & Change Management
*Elapsed time of Implementation varies by project


Support

Provides the resources, tools and expertise you need to help make the most of your investment and support your business operations at optimal levels. This in turn allows you to provide better support to your user community and customers.

Precision Support offers many features such as a searchable knowledgebase, remote access diagnostics and a software and documentation download center. Precision gives you our best and most experienced on every call and every ticket, every time you need help–we don’t use inexperienced personnel to take that first call. This means faster resolution to your issues, less disruption to your business and higher application availability.

Precision Support offers an extensive network of support centers to ensure fast, regionalized expertise when you need it. Our multi-lingual support centers are located worldwide. All support employees use the same tools, processes and procedures and receive the same rigorous training. This means you get the high quality service and professionalism you deserve, regardless of your location.

Our mission is to be a world class support organization that achieves the highest level of customer satisfaction by consistently exceeding customer expectations. We are members of the Association of Support Professionals which ensures adherence to best practices.