PRECISION Package Exception Management (PEM) is your single location for multi-carrier package tracking. An automated solution that targets the “post-dock” management of shipments, it provides real-time carrier status information about packages from the time of carrier pick-up through to delivery.
Be Efficient by Exception.
Stay on top of deliveries to and from your customers. From a single system, you will receive alerts to only the problem or potential problem packages so that issues can be addressed immediately.
- A package is stopped in customs? Eliminate hours or days of lost time, and work with your carrier as soon as the status is posted to provide corrected or missing paperwork.
- A package is delayed? Determine the best course-of-action to rectify the problem for your customer and minimize penalties to you.
- A package is damaged? Use PEM to raise a Tracer with your carrier to help streamline the claims process.
- Need proof-of-delivery (POD)? Know with certainty when packages are delivered and attach electronic images of the POD for your records and invoicing purposes.
Our goal is to help make your workforce as efficient as possible, while still providing the exceptional customer service you’re known for. Early problem detection matched with meaningful shipment information provides the tools you need to continuously improve your logistics processes.
See our online demo of Package Exception Management for a first hand look at the real time status and business intelligence this module can provide.