Build Customer Loyalty with E-Commerce Delivery Software

The supply chain crisis continues to unfold. In this QAD Precision report, we look at how retailers and shippers can build customer loyalty by digitizing their shipping processes.

It is obvious that global supply chain operations have changed over the past two years. What’s more, the situation continues to rapidly evolve in front of our eyes. (Look no further than the new supply chain due diligence regulations. These will change the way companies will source and manufacture products all up and down their supply chains.) 

Many of us have been hoping for a summer of somewhat normalcy. However, the supply chain crisis continues to tighten its grip for the foreseeable future. 

There have been successful business reactions to consumer demands that have stuck around since the beginning of the COVID-19 pandemic. These include curb side pick ups, food and grocery delivery services, and increased work from home employment. 

Most significantly, both B2C and B2C customers have turned to e-commerce selling channels. E-commerce order fulfillment is no longer a “nice to have''. Instead, an online store is a vital part of the customer experience. 

Disruption is the “New Normal”

As reported in Wired, this “new normal” has essentially flipped the number of rare and hard-to-predict occurrences that have major impacts. These are otherwise known as black swan events. Richard Wilding, a professor of supply chain strategy, explains that "managing a supply chain used to involve 80 percent dealing with predictability and 20 percent coping with surprises, numbers that have now flipped." 

Companies now must have increased flexibility and complete visibility over all aspects of the supply chain. This includes everything from managing the inbound flow of goods, to printing labels for last-mile delivery. 

Unfortunately, the new normal of a dysfunctional supply chain isn't only overcoming the direct impacts of the pandemic. With the Russian invasion of the Ukraine, the already fragile supply chain is experiencing repeated backlogs. As a result, companies and logistics providers must scramble to find quick solutions. 

Whatever disruptions they experience, they must continue to satisfy delivery deadlines and the flow of product. Customer demand in e-commerce, another pillar of the new normal, isn't going anywhere. 

Many companies are now choosing to digitize their shipping operations to become more flexible and agile. Digitization of the shipping process helps companies navigate changing conditions. It also ensures they meet shipping deadlines and turn first time customers into advocates. 

Gain Peace of Mind and Customer Loyalty with QAD Precision Global E-Commerce  Software Solutions 

QAD Precision's integrated e-commerce shipping platform helps companies build and maintain customer loyalty. Automating your shipping provides excellent customer service with e-commerce delivery and distribution strategies like:

• Store-to-door, fully branded, real-time tracking intelligence: real-time mobile and email tracking details and alerts of shipments, no matter where they are on the globe. 

• Increased flexibility: rerouting capabilities to respond to unforeseen circumstances like adverse weather. In addition to multiple shipping options that include free shipping, expedited shipping, store pick-up, and collection points. 

• E-commerce return software: flexible and personalized returns. This includes pick-up services for high value goods, drop-off points, in-store returns, and multi-carrier returns. 

• Protection from external fraud: automatic identification of potential fraud through verification of delivery addresses, watchlist screenings, and mitigating sanctions violations. 

• An unrivaled multi carrier network: access to a multitude of shipping solutions like LTL, TL, parcel, or even bike couriers. 

• Quick shipping from distribution centers: reduced shipping costs by up to 30 percent and increased shipping speed by up to 60 percent. This is achieved by leveraging the most advanced automating routing guide. The solution also automatically generates carrier compliant shipping labels, documents. Further efficiencies are gained by integrations with existing WMS, ERP, scanners, scales, and robotic automation investments. 

• Increased visibility and control: QAD Precision offers global package tracking within a centralized portal. This tracks all packages, with any carrier, the same way. In addition, the solution captures proof of delivery, protects against loss and theft, and reduces customs service calls. 

• Truly global access: a multilingual, multi-currency solution with over 500 carriers and over 5,500 global services. Gain efficiencies through the automatic creation of multilingual shipping documents and carrier compliant labels.  

Ultimately, QAD Precision's e-commerce delivery and distribution software solutions offer businesses the flexibility they need. In a world characterized by disruption, companies can remain competitive in today's new normal of complex domestic and global markets. 

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Further Reading

CLOUD PARCEL SHIPPING: CROSSING THE SUPPLY CHAIN GAP

WHAT MULTI CARRIER SHIPPING SOLUTION IS RIGHT FOR YOU?

INCREASE LOGISTICS ROI WITH MULTI CARRIER SHIPPING SOFTWARE