Now that Christmas is over, the returns begin. Whether a customer received a sweater that was too big, the wrong set of Lego blocks or an accessory they just don’t need, they will be returning it for either money back or exchanging it for another item.
According to The U.S. Postal Service, it handled 3.2 million returns in the two weeks that followed last Christmas and said there will be even more this year. United Parcel Service Inc. expects to handle four million returns the first full week of January, up 15% from two years ago as online sales continue to grow.
A FedEx survey on holiday gift returns found that:
UPS says it expects to transport 4 million returned packages in the U.S. by the end of the first full week of January. On so-called “UPS National Returns Day,” which is Jan. 6, the company expects to ship more than 800,000 packages back to retailers and merchants.
Returned merchandise will be shipped back via multiple carriers and E-retailers will turn to their Transportation Management Systems (TMS) to ensure it is received in a timely manner so that the refund or exchange can be processed quickly.
The best way for e-retailers to ensure happy customers is to have complete visibility into every parcel that is coming into their warehouse and every parcel that is shipping out. Complete visibility into parcel shipments ensures the e-retailer knows where the shipment is, when it will be delivered and if it has been damaged or lost in transit. It allows e-retailers to alert customers of any issues or ship out a new item before the customer ever realizes there was an issue with the first shipment.
Precision Software gives e-retailers a high-powered transportation system with the visibility needed to facilitate collaboration with suppliers and distributors on a global basis: