For high tech manufacturers, the high tech shipping industry is a constantly changing and evolving space. With new companies entering the market at every turn, it’s more important than ever to truly stand out from the competition. Unfortunately, with so much saturation in the market, it can be hard to make a splash in the space—let alone stand apart from the competition.
The key to truly differentiating a brand from competitors is by providing unprecedented customer service at every step of the logistics process. From streamlining data collection to providing cost-effective shipping options to facilitating easy returns, ensuring the customer is satisfied throughout the entire logistics process is paramount. With industry-specific multi-carrier shipping software solutions, high tech shipping manufacturers can proactively take steps towards market differentiation.
As high tech manufacturers look to broaden their horizons, many get stuck realizing the grand scope of a truly global parcel shipping solution. For a high tech shipping solution to actually break through the competition, a truly global carrier network is critical. While many high tech organizations contract with third party shipping providers, these companies often raise prices and create unnecessary costs for high tech manufacturers. With a global multi carrier shipping network at their disposal, high tech manufacturers can start to set themselves apart from the competition.
Multi carrier shipping software provides high tech manufacturers and logistics managers with a streamlined, simplified way to control costs and increase customer satisfaction. With all aspects of the global trade management process in a single location, logistics managers can quickly and easily manage carriers, automate the documentation process and track workflow efficiency. Implementing automation and data-backed technology can go a long way to setting an organization apart. In fact, according to a recent survey from KPMG, only 34% of respondents were currently utilizing a global trade management tool, despite a heavy need for automation.
With global multi carrier shipping software, high tech manufacturers can set themselves apart from the competition by:
Creating mature online workflows
In the high tech industry, a majority of business is conducted online and via cloud-based platforms, so why should high tech manufacturing and logistics be any different? With all carrier data, documentation and procedure information housed in a single solution, logistics managers can quickly make decisions and communicate with key stakeholders across the entire logistics lifecycle. Plus, integrations with existing Enterprise Resource Planning solutions (ERPs) can help managers attach even more metrics to these workflows—such as employee productivity and output.
Establishing a truly global multi carrier shipping network
In today’s global economy, high tech shippers must have a hand in global networks and operations. Multi carrier shipping software can help logistics managers keep a pulse on changing global trade regulations and global compliance sanctions. This data can be quickly accessed via cloud-based solutions, speeding up the documentation process and expediting global shipments for quicker turnaround times and greater customer satisfaction. For U.S. organizations, especially, understanding the global network is crucial—the U.S. is the second largest exporter of containerized cargo in the world.
Understanding carrier availability to avoid unnecessary costs
With clearer visibility into carrier costs and availability, high tech manufacturers can avoid unnecessary markups or surcharges from third party carriers. With such high demand, these shipping companies can often charge an abhorrent fee without providing any additional value. With real-time freight cost calculations and carrier data, high tech logistics managers can calculate the total cost of a single shipment from a single location while taking into account the different carriers, customs and documentation that will ensue.
Making it easy for customers to handle returns
The high tech shipping industry sees a lot of business with online returns from customers. One way to truly set an organization apart from the competition is to turn this ordinarily tedious process into an easy, streamlined system. PRECISION Multi Carrier Shipping software make it easy for manufacturers to deliver easy-to-use returns solutions to customers. With key elements such as print-at-home labels, clear online return instructions and even pre-arranged carrier pickup, the returns process, which is a fundamental component to customer service, ”is now worry-free for both the shipper and the customer alike.
It’s Now Easy To Provide Amazing Service
With solutions like PRECISION Multi Carrier and Enterprise Shipping, high tech manufacturers can set themselves apart from the competition by completely transforming internal operations and processes to deliver an efficient, customer-focused logistics process. The PRECISION solution doesn’t just end with multiple carriers or large-scale logistics process—it extends across global environments as well. PRECISION Global Trade and Export Management combines key components such as compliance regulations, documentation and sanction data in the same platform as our multi carrier shipping software solution, providing high tech manufacturers with a clear, 360-degree picture of all customer accounts, orders and shipments.
For customers, this means that manufacturers responsible for shipping their orders can answer any logistics-related question at any point in the process. Key data is available to anyone at any time from any online location, which makes it easy for account reps and logistics managers to find and relay any issue, hold-up or warehouse problem to customers before it has a chance to compound. While many high tech manufacturing companies may have access to similar technology spread out across multiple, siloed platforms, our global multi carrier shipping software creates a truly customer-centric shipping experience.
High-tech manufacturers looking to stay on top of the competition must look for integrated, holistic solutions that open the door to data-driven customer service.