OMNI-CHANNEL RETAILERS TURN TO TRANSPORTATION EXECUTION SOFTWARE TO INCREASE CUSTOMER SATISFACTION

According to an online retail sales forecast from Forrester Research Inc., U.S retail sales are expected to grow from $263 billion in 2013 to $414 billion in 2018, a compound annual growth rate of 9.5%. Along with the growth of Omni-Channel retailing, customer exceptions have also increased. These things coupled with technology advances, have sparked a new set of challenges related to logistics, delivery time and customer service. 

Customers expect to receive their orders fast with little or no added cost. According to the third annual UPS Pulse of the Online Shopper Study, 58 percent of online shoppers admit to abandoning a shopping cart after finding out the shipping costs. When it comes to keeping customers happy, it comes down to being faster, cheaper and on time with your deliveries than your competitors. With so many retailers in the market, customers are likely to jump ship if they don’t receive the correct order on time. Today’s customer also expects up to date communication about the timing of their package deliveries. 

In order to ensure goods are being shipped on time, every time, retailers must put the proper technology in place. Retailers need technology that can help them automate shipping, chose the right carrier and track goods throughout the entire delivery process.

PRECISION Transportation Execution is a global, multi carrier shipping solution designed to manage both inbound and outbound shipments, providing centralized control and visibility throughout the shipment execution process. From one system, users can rate, route, produce labels, manifest and manage levels of service for any mode of shipment. It also allows customers to complete the entire shipment lifecycle by auditing freight invoices against rated shipments and ultimately having all the data regarding a shipment’s footprint for reporting, analysis and tracking purposes.

When evaluating a Transportation Execution Solution ensure it offers the following features:

• Automated Routing Guide
• Multi Carrier and Multi Modal Shipping
• Transportation Labels and Documents
• Rate Management
• Consolidated Shipping
• Desktop Shipping
• Freight Audit

PRECISION Transportation Execution and Management Software gives you all these tools and more. Want to know more? Watch our Transportation Management video today!