Retailers working across multiple channels and from multiple sites
face complex shipping challenges. In this QAD Precision Report we
look at how multi carrier shipping software can help retailers
standardize shipping procedures, control costs and meet customer expectations.
For omnichannel and e-commerce retailers standardizing customer
delivery operations across different distribution centers,
bricks-and-mortar stores and geographic locations, can seem
impossible. Retailers ideally aim to offer the same high levels of
customer service through all channels, both online and offline.
However, when a retailer relies on third parties outside of management
control to execute critical services — such as on-time parcel delivery
— this can be a challenge.
In order to meet customer expectations, high volume and high value
retailers often rely on a few trusted carriers. This trust is
important. After all, your customers will blame you, not your carrier,
if a delivery is late or if they receive their goods in less than
Having said that, retailers who rely on just one or two carrier
partners are vulnerable to higher delivery costs. Plus there is the
risk of orders going unfulfilled if the preferred carrier is
experiencing capacity issues, or is dealing with an unforeseen
disaster, such as a fire in a hub.
How Multi Carrier Shipping Software Benefits Retailers
Whatever else we are in our professional or private lives, we are all
somebody’s customer. The brands that gain our loyalty are the ones
that make shopping convenient for us, when we visit a retail location
and when we shop online.
That means that fast, and generally free, shipping — along with speed
and accuracy — is critical to protect customer loyalty and brand
reputation. But quick delivery is not enough of a differentiator. As
shoppers, we all want flexible delivery options so that we can choose
that best suit us for that day or week.
Retailers working from a number of distribution centers, stores and
warehouses can standardize customer deliveries across all locations
carrier shipping software. Multi carrier software makes it
possible for retailers to apply the same processes and business rules
to all locations, no matter where they are in the world. Here are some
of the most important benefits of multi carrier shipping solutions.
GIVE YOUR CUSTOMERS FLEXIBLE DELIVERY OPTIONS
From one week to the next, your customers’ delivery needs change.
Daytime residential delivery may be perfect for weeks when they are
working from home, but on the days when they are onsite for work, or
running errands, a store pick-up option or collection point might suit
your customer better. Emergency supplies, such as OTC medicine, might
require same-day delivery, but a regular cadence generally works best
for subscription box deliveries. As a result, retailers benefit from
multi carrier shipping solutions that support a flexible omni-channel
strategy that shoppers can personalize according to their needs.
AUTOMATE SHIPPING FROM DISTRIBUTION CENTERS
Multi carrier shipping enables retailers to automate package routing
from warehouses and other DCs. Every package is sent via the optimal
carrier and at the best service level for that delivery using an
automated routing guide along with configurable business rules. This
speeds up processing time and operational efficiency, while
controlling shipping costs.
TURN STORES INTO FULFILLMENT CENTERS
To meet the demand for one-day and same-day shipping, retailers need
to get closer to customers. Omni-channel retailers have an advantage
here as they can use their bricks-and-mortar locations as fulfillment centers.
Unlike warehouse and DC staff, retail staff may not be professional
shippers. However, multi carrier desktop
shipping makes it easy for retailers to standardize shipping
across all locations. Staff will become proficient in carrier service
selection, and the solution prepares all the documentation required to
complete the shipment.
PROTECT CUSTOMER RELATIONSHIPS
Delays happen. Sometimes they are simply unavoidable even in the most
efficient operations. However, if your customer contacts you asking
“Where’s my order?” you’re on the back foot. Your customers are more
forgiving of delays if you contact them and let them know what is
being done to rectify the problem.
Multi carrier shipping software means that you have a central
repository for all shipping data. This maximizes visibility and gives
logistics managers up to date insights into what is happening across
all shipments anywhere in the world from one portal. Logistics
managers are no longer in the dark about shipment delays or issues.
Instead they will be receive notifications at every step of the
delivery journey, resulting in a more proactive strategy if and when
SIMPLIFY CROSS-BORDER AND GLOBAL TRADE
Cross-border and international e-commerce are growing. This presents
a great opportunity as well as a challenge for retailers. Firstly,
global shipping involves lots of customs documentation and export
reporting. Luckily, multi carrier shipping can automate these
documentation workflows to streamline the complex international
Furthermore, if a retailer is engaged in cross-border or
international e-commerce — or plans to expand in this way in the
future — leveraging a multi carrier solution will give you a wider
variety of delivery routes to fulfill all customer orders, no matter
where they are. Certain countries and regions — most notably Europe
and Asia — have dozens of carriers. Unsurprisingly, these carriers
each have their own set of regulations and protocols. Your multi
carrier shipping solution provider takes responsibility for ensuring
you remain up to date with carrier standards.
About QAD Precision – Trusted Global Trade and Transportation Execution
QAD Precision (Precision Software), a division of QAD Inc., provides
industry-leading global trade management, transportation execution and
multi carrier shipping software solutions from a single, integrated
platform. Preeminent industry leaders in every region of the world
rely on QAD Precision’s global support centers to leverage thousands
of carriers and manage millions of shipping transactions every day.
Our open architecture easily integrates with Enterprise Resource
Planning, Warehouse Management Systems and legacy solutions. An
ISO-certified company, QAD Precision assists companies to minimize
shipping costs, optimize first mile and last mile deliveries, automate
free trade agreement compliance, avoid customs delays and mitigate the
risks associated with dynamic trading environments to maximize their
competitive advantage. QAD Precision’s customers span multiple
industries including banking and finance, life sciences, high
technology, retail, industrial, automotive, higher education and
public sector as well as logistics providers. For more information
about QAD Precision, visit www.precisionsoftware.com.
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