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OMNI-CHANNEL RETAILERS TURN TO TRANSPORTATION EXECUTION SOFTWARE TO INCREASE CUSTOMER SATISFACTION
The growth of omni-channel retailing, changing customer exceptions and technology advances have sparked a new set of challenges related to logistics, delivery time and customer service.
Read moreDO YOU HAVE THE RIGHT TOOLS TO KEEP CUSTOMERS SATISFIED THROUGH OMNI-CHANNEL DISTRIBUTION?
As conventional retailers become omni-channel retailers, they need to begin to think differently about their shipment operations. With the evolution of technology, the way customers want to shop has also changed.
Read moreOMNI-CHANNEL FOR RETAIL WILL CONTINUE TO GROW AT A RAPID RATE DRIVEN BY CONSUMER DEMAND
Customers expect to have instant information on shipping costs and order status as well as complete visibility within seconds of a transaction.
Read moreDON’T LET HOLIDAY RETURNS LOWER CUSTOMER SATISFACTION
Now that Christmas is over, the returns begin. According to The U.S. Postal Service, it handled 3.2 million returns in the two weeks that followed last Christmas and said there will be even more this year.
Read moreTIS THE SEASON FOR HOLIDAY SHOPPING AND SHIPPING
Retailers must focus on keeping customers satisfied by ensuring they ship the right product, to the right customer, at the right time, every time
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