Complete Customer Management

With the fast evolving and frequent changes in customer demand, your organization requires complete visibility and real-time collaboration. Allow your team to better respond, fulfill and service clients to exceed the customer’s expectations and satisfaction.

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We chose QAD Digital Commerce not only because their platform is easily adaptable and highly flexible, but also because of their willingness to truly listen and understand our needs.

Steven Listwan, Director of e-Commerce, Rainbow Resource Center

Constant pressure to acquire and retain customers
Ever-changing customer demand, pricing, shipping and service requirements
Mandate to comply with stringent customer, industry and governmental regulations and requirements
Lack of access and 360° visibility to key customer information
Complexity of tracking customer post-purchase needs and in managing day-to-day inquiries and service calls
In-depth profitability reporting and analysis - counting quotes, promotions, contracts, returns, warranty costs and recalls

QAD Key Capabilities

Manage the complete customer lifecycle with ease

from initial contact to post-sale service, including quotes, orders, pricing, promotions, customization, and configuration. Ensure accurate management of scheduled orders, and gain global visibility for efficient enterprise-wide order processing.
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Elevate customer service management efficiency

streamline service and maintenance scheduling in one central hub, addressing customer needs post-purchase. Boost satisfaction and loyalty through a holistic approach to post-sales support.
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Enhance revenue and customer loyalty

drive impactful B2B and B2C e-commerce campaigns using tailored layouts, robust quoting tools, and industry-specific marketing automation with QAD Digital Commerce.
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Complete Customer Management Overview

The new e-commerce solution from QAD Digital Commerce simplifies order-taking and builds business efficiencies for the uniform and apparel company.

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Learn how QAD enabled beverage manufacturer Bickford's Group to automate various processes with its integrated trade activity management (TAM) tool.

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Learn how QAD enabled a global life science leader in intraoperative imaging technologies to increase productivity by reducing time to record service calls with Field Service Management on the Adaptive UX platform.

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